IT Operational Efficiency -- Now More Than Ever
Register now to hear experts outline the interaction of the various processes within IT and provide specific examples of automating activities from service request through to fulfillment.
BrightTALK is delighted to be powering this online event with itSMF USA. Don't forget to submit questions for the Q&A sessions. On the live day, simply click on the questions tab on the player, type in your question and hit submit. Your questions will then be posed at the end of each presentation.
Operational Efficiency occurs when people, process, and technology come together to enhance the productivity and value of any business operation, while optimizing the cost of delivery. IT has enabled other parts of the business and now must look inward to determine the best way to get their own house in order as cost pressures, compliance, and an uncertain economy drive new dynamics into the IT Organization.
Tony Sanders makes it clear that IT Service Management (ITSM) can improve efficiency while providing greater business support, even in a poor economy. But will the economy change the the role and nature of ITSM in the future? Will the value of IT be perceived differently? This presentation will answer these questions, and then highlight ways to use ITSM to ensure that IT continues to be relevant to the business.
Craig Wiseman will discuss how BT Financial reduced 20 hours of manual effort to less than a one hour automated process.
Keith O'Kelly will discuss how Dresdner Kleinwort leveraged technologies to reduce transaction costs and meet increased regulatory requirements in a global environment.
