The Impact of Economic Uncertainty on Service Management
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Amid the global financial turmoil and toughening business conditions, businesses continue to look to IT to provide leadership in responding to challenges and emerging opportunities. This presentation covers the implications and recommendations for leadership in an uncertain economy based on a recently completed IBM research of over 400 IT organizations. This session will focus on the US results, how Service Management is transforming from an IT to a business discipline, and provide practical advice on how best to weather the storm.
Even in today’s difficult economic environment IT managers can still make tangible contributions to the success of their companies. Understanding how best to allocate limited IT resources to overcome challenges, seize opportunities, and empower business success is the new IT goal. This presentation shows how IT managers can be sure that they and their teams are doing the right things, at the right time, setting the stage for business/IT alignment, quality improvements, cost controls and competitive advantage.
The current economic crisis has had a significant impact on every sector within the global economy, arguably, the automotive industry has been impacted more severely then any other industry except perhaps the financial sector. The presentation will look at how the automotive industry has been affected and how this has changed the way IT service management is being looked at within automotive companies and the role that is playing to help companies be more productive and efficient. The presentation will look at moving IT from a commodity to a strategic asset.
This brief educational presentation demonstrates how concepts from service management frameworks can help organizations provide value to their customers.
During the roundtable discussion, these leading experts will debate 'The Impact of Economic Uncertainty on Service Management '. As with all sessions, you can ask the panel live questions via the event moderator.
