IBM

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Driving innovation: the expanding role of service management
Driving innovation: the expanding role of service management

Service Management Solutions
Incorporate service management best practices into the service life cycle.

Navigating through constant change and innovation
IT governance: enabling high performance in turbulent times

IT Infrastructure Library (ITIL) V3: Overview and Impact
The IT Infrastructure Library (ITIL) routinely comes up as a customer requirement for outsourcing services, consulting services and software. ITIL has recently been updated to version 3, and this article provides an overview of ITIL, explaining what is different in the new version.
IT Infrastructure Library (ITIL) V3: Overview and Impact