RECORDED
Giving the Gift of Good Practices
This season comes but once a year and all I want for the holidays is the gift of good practices that will allow me to improve throughout the year!
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Continual Service Improvement
Continual service improvement (CSI) is part of any successful Service Management implementation. It keeps IT services growing and changing with the business and includes the ability to continuously look at improving service stability, performance and functionality. Continual service improvement projects can come in many forms. Making it easier for customers to request services, cutting paperwork and wait times for service requests, understanding and producing an excellent service catalog is one way that Elbit Systems of America improved their services. They will be joined in this program by other companies that took on service improvements.
The People Aspect of IT Governance
BrightTALK is delighted to be powering this online event hosted by itSMF USA. Join us to hear the live presentations and submit real-time questions to the speakers. All presentations are being recorded so you can download the on-demand archive as well (check out the recorded events tab). Make sure you click the 'confirm attendance' button once you have registered or logged in on the itSMF USA online conference site.
IT & the Business: A Match Made in Heaven
Despite best laid plans, IT often struggles to allocate resources and budget where the business most needs them. It’s not that IT lacks technical proficiency, far from it. Rather, years of acquiring and managing resources in technology silos has put IT at odds with what the business cared about – technology supporting business outcomes. Unless addressed, IT runs the risk of being perceived as a black-box cost center; one in which endless streams of investment flows and no tangible value is returned. Service Portfolio Management solutions helps IT organizations drive better decision making and align resources to where they deliver the most value. It does this by examining how the function, cost, quality and benefit of each business service (from inception to retirement) meet and supports key business objectives and outcomes.
FICO: Rapid Time to Value & Compliance with HP Service Manager
Join HP featuring FICO as they share how they achieved rapid time to value and enabled compliance with HP IT Service Management.
With their swift implementation of HP IT Service Manager, FICO made huge efficiency gains in the audit reporting process in order to simplify the timely compliance so critical to its business. You’ll hear in detail how FICO achieved rapid time to value with improved long term efficiency and visibility.
Integrated IT Service Management to Measure and Optimize IT for Business Value
BrightTALK is delighted to be powering this online event hosted by itSMF USA. Join us to hear the live presentations and submit real-time questions to the speakers. All presentations are being recorded so you can download the on-demand archive as well (check out the recorded events tab). Make sure you click the 'confirm attendance' button once you have registered or logged in on the itSMF USA online conference site.
Optimizing IT Infrastructure: Reduce Costs & Maximize Your ROI
IT departments will always be under pressure from business management to gain insight and control over their IT function – and many are turning to automation to achieve results fast - and for good reason. Better insight and control - achieved through automation - means less downtime & better resource utilization, ultimately reducing your organizations expenditure while enabling you to deliver better services in a tightly regulated environment. You need to ensure your solutions are agile, quick to implement and quick to show their value.
The Impact of Economic Uncertainty on Service Management
BrightTALK is delighted to be powering this online event hosted by itSMF USA. Join us to hear the live presentations and submit real-time questions to the speakers. All presentations are being recorded so you can download the on-demand archive as well (check out the recorded events tab). Make sure you click the 'confirm attendance' button once you have registered or logged in on the itSMF USA online conference site.
IT Operational Efficiency -- Now More Than Ever
Register now to hear experts outline the interaction of the various processes within IT and provide specific examples of automating activities from service request through to fulfillment.
